Privacy Policy
This Privacy Policy explains how TravelCo.pk ("we", "us", "our") collects, uses, stores and protects your personal information when you visit our website, send us an enquiry or book a trip with us. By using our website, you agree to the practices described in this policy. If you do not agree, please do not use the website or share your information with us.
1. Information we collect
Information you provide to us
When you fill in an enquiry, booking or contact form, message us on WhatsApp, call us or email us, we may collect:
- Your name, phone number, email address and city
- Travel details such as destination, travel dates, number of travellers and preferences
- Information needed to make bookings, such as passport details, CNIC copies, dates of birth and photographs (for visas, flights, hotels and Umrah)
- Payment information such as bank transfer details or transaction references (we do not store card numbers on our website)
- Any other information you choose to share, such as dietary needs or special requests
Information collected automatically
When you visit our website, we and our service providers may automatically collect technical information such as your IP address, browser type, device, pages visited, time spent on pages and the website that referred you. This is collected through cookies and similar technologies, including analytics tools.
2. How we use your information
- To respond to your enquiries and provide quotes
- To make and manage bookings for tours, hotels, transport, flights, visas and Umrah
- To communicate with you about your trip, including updates and changes
- To process payments and maintain financial records
- To improve our website, services and customer experience
- To send you offers and travel updates, only if you have agreed to receive them (you can opt out at any time)
- To comply with legal and regulatory requirements
3. Sharing your information
We do not sell your personal information. We share it only when necessary to provide our services or when required by law, for example with:
- Hotels, transport providers, airlines, tour guides and other suppliers involved in your booking
- Visa processing authorities, embassies, visa application centres and authorised Umrah service providers
- Payment processors and banks
- Technology providers that host our website, email and communication tools
- Government or law enforcement authorities when legally required
We ask our partners to handle your information securely and only for the purpose for which it was shared.
4. Cookies and analytics
Our website uses cookies to function properly and to understand how visitors use it. We may use tools such as Google Analytics, Google Tag Manager, Microsoft Clarity or the Meta Pixel to measure traffic and the performance of our advertising. These tools may set their own cookies and collect information about your visit. You can control or delete cookies through your browser settings; disabling cookies may affect some features of the website.
5. Data security
We take reasonable technical and organisational measures to protect your information from unauthorised access, loss or misuse, including secure hosting, restricted access to our admin systems and password protection. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. Please avoid sending sensitive documents through insecure channels and contact us if you need a secure way to share them.
6. Data retention
We keep your information only as long as needed for the purposes described in this policy, including providing your booking, handling any follow-up questions and meeting legal, accounting and tax obligations. When information is no longer needed, we delete or anonymise it.
7. Your rights
You can ask us to:
- Tell you what personal information we hold about you
- Correct information that is inaccurate or incomplete
- Delete your information, where we are not required to keep it
- Stop sending you marketing messages
To make a request, contact us using the details on our contact page. We may need to verify your identity before responding.
8. Third-party websites
Our website may contain links to other websites, such as embassy portals, airline sites or social media. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.
9. Children's information
Our services are intended for adults. Information about children (for example for family bookings, visas or Umrah) is provided by their parents or guardians, who are responsible for sharing it with us.
10. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The latest version will always be available on this page. We encourage you to review it periodically.
11. Contact us
If you have questions about this Privacy Policy or how we handle your information, please contact us through our contact page, by email or on WhatsApp. We will be happy to help.
Last updated: this policy is reviewed periodically to keep it accurate.
By continuing to use our website, you acknowledge that you have read and understood this policy.